Privacy Policy

We're serious about keeping your info safe while you enjoy the wilderness with us

Last Updated: November 7, 2025
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Look, we get it - nobody actually enjoys reading privacy policies. But this one matters 'cause it's about YOUR information and how we handle it here at Feralith Chronexus Hotel.

We're tucked away in the beautiful wilderness of Whistler, BC, and while we love sharing the magic of nature with our guests, we're equally committed to protecting your personal stuff. Think of this document as our promise to you about how we collect, use, and safeguard your data.

By booking a stay, joining one of our wilderness expeditions, or even just browsing our website, you're agreeing to the terms laid out here. We've tried to keep the legal jargon to a minimum and explain things in plain English.

Important: If you don't agree with any part of this policy, you'll need to stop using our services. We don't want that, but your comfort with how we handle your info comes first.

Personal Details You Share With Us

When you're making a reservation or signing up for one of our experiences, we'll ask for the basics:

  • Your name and contact info (email, phone number)
  • Mailing address for billing and correspondence
  • Payment card details (we don't actually store these - more on that in the security section)
  • Special requests or dietary needs (can't have you missing out on our farm-to-table meals!)
  • Emergency contact information (safety first when you're out in the wilderness)
  • Date of birth if you're booking spa services or adventure sports
Stuff We Collect Automatically

Like most websites these days, we pick up some technical info when you visit:

  • Your IP address and general location
  • Browser type and device you're using
  • Pages you check out and how long you stick around
  • Referring website that sent you our way
  • Time and date of your visit
Info From Third Parties

Sometimes we get details from booking platforms, travel agencies, or payment processors you've used. We also might pull in social media info if you choose to connect your accounts with us.

Quick Note: We only collect what we actually need to make your stay amazing. We're not in the business of hoarding unnecessary data.

Alright, so what do we actually DO with all this info? Here's the rundown:

Running Your Reservations

Processing bookings, sending confirmations, managing your stay details, and handling payments. The boring but essential stuff.

Making Your Experience Better

Remembering your preferences (like that corner cabin you loved last time), accommodating dietary needs, and personalizing your wilderness adventure.

Keeping You in the Loop

Sending booking updates, important property info, and - if you've opted in - news about special offers and seasonal experiences. You can unsubscribe from marketing stuff anytime.

Customer Support

Responding to your questions, sorting out any issues, and generally being helpful when you need us.

Safety & Security

Protecting against fraud, ensuring everyone's safety during outdoor activities, and complying with legal requirements.

Improving Our Services

Analyzing trends, understanding what guests love (and what needs work), and developing new wilderness experiences.

Legal Basis: For our Canadian and international guests, we process your data based on contractual necessity (we need it to provide services), legitimate interests (improving our hotel), and your consent (for marketing communications).

We're not gonna sell your info to random third parties - that's not how we roll. But there are some situations where we need to share your data:

Service Providers We Work With

Think payment processors, booking platforms, email service providers, and our website hosting company. These folks help us run the hotel smoothly, and they're contractually obligated to keep your info secure.

Activity Partners

When you book guided nature expeditions or adventure sports, we share relevant details with our certified guides and activity coordinators. They need to know things like emergency contacts and any health considerations.

Legal Requirements

If the law says we gotta hand over information - like for court orders, government investigations, or protecting someone's safety - we'll comply. We're not happy about it, but we'll do what's legally required.

Business Transitions

In the unlikely event we're acquired, merge with another company, or undergo some major business change, your info might be transferred. We'd make sure the new owners respect this privacy policy though.

Our Promise: We carefully vet anyone we share data with and make sure they have proper security measures in place. Your trust matters to us.

Cookies aren't just the delicious kind we serve with afternoon tea. We use digital cookies (small text files) to make your browsing experience smoother.

Types of Cookies We Use
Essential Cookies

These keep the website functioning. They remember items in your booking cart and keep you logged in. Can't really turn these off without breaking stuff.

Analytics Cookies

Help us understand which pages are popular, how long people hang out, and where we're losing visitors. We use tools like Google Analytics for this.

Preference Cookies

Remember your choices like language settings or accessibility options so you don't have to re-enter them every time.

Marketing Cookies

Track your visits across websites so we can show you relevant ads. You can totally opt out of these through your browser settings.

Managing Your Cookie Preferences

Most browsers let you control cookies through their settings. You can block 'em, delete 'em, or get notified when they're being used. Just know that blocking certain cookies might make parts of our site wonky.

Check out your browser's help section for specific instructions - it's usually under Privacy or Security settings.

We take protecting your data pretty seriously. Here's how we keep your information locked down:

Encryption

All data transmitted through our website uses SSL/TLS encryption. That's the padlock icon you see in your browser bar.

Payment Security

We use PCI-DSS compliant payment processors. Your card details never touch our servers directly.

Secure Storage

Data's stored on secure servers with restricted access and regular security audits.

Staff Training

Our team's trained on data protection practices and only accesses info when necessary.

Real Talk: No system is 100% bulletproof. While we use industry-standard security measures, we can't guarantee absolute security. That's just the honest truth about the digital world we live in.

If we ever detect a data breach that affects your personal info, we'll let you know ASAP and follow all legal notification requirements under Canadian law.

It's YOUR data, and you've got rights when it comes to how we use it. Here's what you can do:

Access Your Information

Request a copy of the personal data we hold about you. We'll get it to you within 30 days.

Correct Inaccuracies

If something's wrong or outdated, let us know and we'll fix it pronto.